Privacy Policy

Privacy Policy – Raghavan Naturopathy

Last updated: 25 February 2026

Raghavan Naturopathy (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you use our website, online consultation services, courses, or communicate with us by phone, WhatsApp, or other channels.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Who we are

Raghavan Naturopathy provides online and in-person naturopathic consultations, digital health programs, disease management protocols, and education services for chronic conditions such as kidney disease, diabetes, cancer, heart disease, autoimmune disorders, and more.

This Privacy Policy applies to:

• Our website:https://raghavannaturopathymission.in/
• Any related subdomains or landing pages we operate
• WhatsApp/phone-based consultation and support
• Online forms, course platforms, and tele-consultation tools.

2. Information we collect

We collect information in the following categories:

a) Personal identification details

• Full name
• Mobile number and alternate contact number
• Email address
• Postal address, city, state, pin code (where applicable)

b) Medical and health information

• Age, gender, height, weight
• Medical history, current diagnosis, lab reports and prescriptions shared by you
• Symptoms, lifestyle details, diet pattern, sleep pattern, addictions, and other health-related information you voluntarily provide during consultation or via forms
• Treatment plan details, follow-up notes, and progress reports were prepared for your case.

c) Transaction and billing information

• Payment mode
• Transaction ID, payment status and limited billing details as required by payment gateway and accounting laws (we do not store your full card details on our servers).

d) Technical and usage data

• IP address, browser type, device type, operating system
• Pages visited, time spent, referring URLs, clickstream data
• Information collected through cookies and similar technologies to improve user experience and analytics.

e) Communication data

• WhatsApp messages, SMS, emails and call logs (date, time, duration) related to your interaction with our team
• Feedback, reviews, queries and responses you submit through forms or messages.

You may choose not to share certain details, but this may limit our ability to provide personalised health services.

3. How we use your information

We use your personal and health information for the following purposes:

1. To provide and manage consultation
   • Understand your health condition and design personalised naturopathy treatment protocols
   • Review your reports and monitor disease progress
   • Plan follow-up, adjust treatment, and provide lifestyle and dietary guidance.
2. To communicate with you
   • Confirm appointments and follow-up schedules
   • Send reminders, instructions, reports and program updates via WhatsApp, SMS, phone or email
   • Respond to your questions, feedback and support requests.
3. To operate and improve our services
   • Maintain your electronic case record
   • Improve our website, content and user experience
   • Perform analytics, quality audits and training of our team (using anonymised or aggregated data where possible).
4. For legal and compliance purposes
   • Maintain records as required by applicable laws and regulations
   • Prevent fraud, abuse or misuse of our services
   • Respond to lawful requests by authorities where required.
5. Marketing and education (with consent)
   • Share health education content, program updates, offers, or new services via WhatsApp, SMS, email or phone
   • You can opt out of such promotional messages at any time by using the unsubscribe option or by contacting us.

We do not sell your personal information to any third party.

4. Legal basis for processing (for users in applicable jurisdictions)

Where required by law, we process your personal data based on one or more of the following grounds:

• Your explicit consent (for health data and marketing communication)
• Performance of a contract (providing consultation and related services)
• Compliance with legal obligations
• Legitimate interests such as improving services, ensuring security and preventing misuse, balanced against your rights and expectations.

5. Cookies and tracking technologies

Our website may use cookies and similar technologies to:

• Remember your preferences and improve site experience
• Analyse traffic and user behaviour on our site
• Enhance security and prevent spam or abuse.

You can control cookies through your browser settings. If you disable certain cookies, some website features may not function properly.

6. How we share your information

We may share your information only in the following limited situations:

1. Internal healthcare team
   • With authorised doctors, naturopathy practitioners and support staff of Raghavan Naturopathy directly involved in your case management and support.
2. Service providers and partners
   • Reputable third-party vendors who provide services like hosting, cloud storage, payment gateway, SMS/WhatsApp/Email delivery, CRM tools, analytics, etc.
   • These providers are given only the minimum necessary information and are bound by confidentiality and data protection obligations.
3. Legal, safety and compliance
   • When required by law, court order, or government authority
   • When necessary to protect our rights, the safety of our patients, staff, or the public, including investigation of fraud, misuse or security incidents.
4. Business transfers
   • In the event of a merger, reorganisation, or transfer of our practice, your data may be transferred as part of that transaction, subject to the same level of protection.

We do not share your personal health information with any third party for unrelated marketing or advertising purposes.

7. Data retention

We retain your personal and health data only for as long as necessary for:

• Providing ongoing consultation and follow-up
• Fulfilling legal, regulatory and accounting obligations
• Maintaining medical records for a reasonable period as per healthcare practice standards.

After this period, your data may be securely deleted, anonymised or archived, unless a longer retention is required by law or for legitimate business purposes.

8. Data security

We use reasonable technical and organisational measures to protect your information, including:

• Secure servers and restricted access to medical records
• Use of trusted and reputable digital tools and service providers
• Internal policies and training for staff handling patient data.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. You are advised not to share OTPs, passwords or highly sensitive financial information via unsecured channels.

9. Your rights and choices

Depending on applicable law, you may have the following rights:

• Right of access: To request a copy of the personal data we hold about you.
• Right to correction: To request correction or update of inaccurate or incomplete information.
• Right to withdraw consent: To withdraw your consent for specific processing, such as promotional messaging, without affecting the lawfulness of processing already done.
• Right to deletion: To request deletion of your data, subject to legal and medical record-keeping obligations.
• Right to restrict or object: To restrict or object to certain types of processing where legally applicable.

To exercise any of these rights, please contact us using the details given in the “Contact us” section. We may require reasonable verification of your identity before we can act on your request.

10. Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18 without the involvement of a parent or legal guardian.

If you believe that a child under 18 has provided us with personal information without guardian consent, please contact us so that we can remove such information or take appropriate steps.

11. Third‑party links and platforms

Our website or communications may contain links to third‑party websites, apps, or services (such as payment gateways, learning platforms, or social media pages). These platforms are governed by their own privacy policies, and we are not responsible for their practices.

We encourage you to review the privacy policy of any third‑party platform you use.

12. International data transfers (if applicable)

Some of our service providers or servers may be located outside India. In such cases, your information may be transferred to and processed in other countries that may have different data protection laws from those in your country.

We will take reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or internal practices. Any changes will be posted on this page with a revised “Last updated” date.

Your continued use of our services after such changes will constitute your acceptance of the updated Policy. We encourage you to review this page periodically.

14. Contact us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us:

Raghavan Naturopathy
(Clinic / Office Address – e.g., Raghavan Naturopathy, Naka Chawk, Kasba Road, Purnia City, Purnia, Bihar 854302
Phone/WhatsApp (Helpline): Call us: +91 9231421476, 9231421477, 9231421478